Terms & Conditions


WARRANTY AND RETURNS POLICY (Distance Selling Regulations – UK Buyers)
As all antenna systems and kits are bespoke and built to order, distance selling regulations do not apply and the product(s) are non-refundable. However we offer a full one year from date of purchase factory warranty and guarantee for all antennas and their components. This warranty only covers faulty materials and workmanship including wrong, missing or faulty parts. Should you find a problem please contact us in the first instance.

As all antenna installations differ, we can offer as much support as we can in setting up difficult situations but systems are built using modern computer software. All systems are built and tested to confirm designs and VNA/Analyser plots are available on request for your product. If you antenna does not work as expected, normally an external factor will be the problem which we will try and troubleshoot with you. If however certain components within your build (i.e baluns, connectors etc) are found to be faulty – we will replace or repair back to factory spec free of charge.

For all other parts and accessories, buyers have 7 days in which to cancel the purchase if they so wish. The buyer shall return the part(s) to Vortex in their original condition. It is suggested that the buyer also insures the return package against possible damage in transit. If you wish to return an item, please contact VORTEX for a RMA (Return Merchandise Authorisation) number. Following the return of the item in its original condition, Vortex will refund the purchaser the full price including the *original postage costs as per the distance selling regulations. Returns received without an RMA number will not be accepted and the return postage liability will be void.

If a you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Vortex Antenna Systems shall refund or re-credit you within 30 days for the sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

*When returning a product, the buyer should contact Vortex Antenna Systems to confirm the easiest and most cost efficient method of returning the goods.

The site will show if a product is out of stock. Feel free to contact us for an estimated time for new arrival of stock on the part(s) you require.

Certain items are from our ‘Extended Range’ and a lead time will show if this is the case.
However, all antennas are built to order and as such the order may take up to 28 days to complete (but this is often sooner).
We will contact you prior giving you a completion and delivery date. When you have placed your order you will receive a confirmation order email together with an order number confirming all the details. If you have not received this confirmation within 48 hours of placing your order, please contact us.

Vortex will also normally contact the buyer to inform them of the status of their order.
‘Completed Order’ emails are also sent to the buyer’s email address as soon as an order is ready for dispatch.

Other products such as parts and accessories will normally be dispatched within 14 days, again often sooner. If there is an unforeseen problem completing your order on time we will contact you in the first instance. You will have the option to either proceed with the order or to have a full refund.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) and you visit them at your own risk. The content of the pages of this website is for your general information and use only and is subject to change without prior notice. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

We use a variety of methods to ship, depending on weight and destination. Shipments are normally dispatched by road transport for UK and by Air Freight for other destinations, although for some EU destinations we also use road to keep costs down. We will normally despatch using the most economical method, but most shipments will be next day for UK and within 5 days for EU (except for complete antenna systems which require up to 28 days). We will inform you prior to dispatch the method of transit and pass all consignment information to you, together with an expected arrival day. Sorry, we do not ship to P.O Boxes.

Given the situation where a Paypal payment is made for an order to an invalid address and the Paypal payment is taken immediately – we will only refund the payment less any Paypal and Shipping fees, however this should not occur if the buyer has read this information. When ordering your goods on-line you will be asked for a valid delivery address, a home phone contact number and an email address.

If for any reason the goods cannot be delivered and are returned to VORTEX, the buyer shall be responsible for all additional costs including the cost of returning the goods to VORTEX and in any subsequent re-attempted delivery. Normally couriers/carriers will attempt at least 3 times to deliver a consignment before returning it to the sender.

International orders can only be completed using our online order form. We will normally use a recognised company to complete the transit of the goods, but in all instances it will be the responsibility of the buyer to pay any required customs, tax or import duties that may become payable. Your order confirmation will only show the cost of the antenna and for freight. Buyers should consult their own country customs and revenue departments for additional costs that may be payable.

If you are interested in a product and your ‘Country’ is not shown on the dropdown menu, please contact us for a delivery solution and cost involved. We frequently use a broker to send out oversea’s consignments and will quote for your product/destination if we can.

The freight charges will also be shown prior to you confirming your order, but we would urge you to select the correct country destination before confirming that order. In most instances we would urge you to contact us first, especially if purchasing complete antenna systems in order that we can verify the freight and transit charges.

Sometimes the prices on orders taken over the internet will differ from the actual carriage charges required because of weight differences in packages and changes in carriage tariffs set by couriers, etc. In such cases, if a discrepancy exists, we will notify the customer and request that we take the extra payment. If the customer refuses to pay the extra money, Vortex Antenna Systems reserves the right to cancel the order.

All Vortex Antenna Systems are designed using the latest NEC Software code.
Whilst this software is regarded as a defacto standard in antenna design, Vortex Antenna Systems make no guarantee that the stated performance figures derived from the software are 100% accurate. Many factors can alter the performance of a system including height above ground, other antenna systems near or close by including objects/buildings/trees etc. All antennas on this site have performance figures based on a system in free space. A purchase deems you are happy to accept this as part of our terms and conditions.

The placing of an order does not guarantee the acceptance of that order.
Vortex Antenna Systems reserve to right to change, alter and amend the specification of goods and components in order to improve their design and functionality. If you do not agree to the terms in full please leave this website and do not make use of our services. By remaining on this website and, or by placing an order you are deemed to accept these terms in full.
Vortex Antenna Systems Ltd is registered as a business in England. Registration Number 06846223

“ Vortex Antenna Systems – Hand Built in England with Pride ”